Renault FAQs
How can I find my Radio Code?
The code for your radio can normally be found in your handbook, however, if you’re still unable to find this then please contact our Service Team on 0117 9723030 (City Motors) or 0117 9579700 (S J Cook & Sons) or visit our Aftersales page and complete the enquiry form.
We can supply the code for your Radio for a small fee, however, we will need to see a copy of your V5 along with some personal identification i.e Driving License.
Alternatively please visit Renault Radio Codes and follow the online instructions.
What finance options are available to me?
Depending on whether you are a private or business customer, there are a range of different finance options available to you to help you purchase or lease a brand new Renault. Visit our Offers pages to find the finance package that's right for you. You can also complete a Offer Enquiry form or contact our Sales Team on 0117 9723030 (City Motors) or 0117 9579700 (S J Cook & Sons).
Who should I contact with any questions about my existing finance agreement?
Contact our Renault Financial Services Customer Services team on 0871 987 0091.
How do I find out which models are available on the Motability scheme?
Simply take a look at our Motability section, which gives you all the information you need, and a comprehensive list of the models available and prices. Alternatively contact us and a member of our Motability team will be happy to help call 0117 9723030 (City Motors) or 0117 9579700 (S J Cook & Sons).
What information is available to Fleet customers?
We have dedicated Fleet & Business pages on the website and our Business Team can be contacted on 0117 9778881.
Where can I find information on vehicle servicing intervals?
Details of the recommended servicing intervals for all Renault vehicles are detailed in your handbook. Alternatively contact a member of our service team who will be happy to help on 0117 9723030 (City Motors) or 0117 9579700 (S J Cook & Sons) or visit or Aftersales page and complete the contact form.
I've lost my vehicle's handbook, how can I obtain a replacement?
Don't worry, a replacement can easily be ordered from our Part Department, for a small charge. Please contact us on 0117 9723030 (City Motors) or 0117 9579700 (S J Cook & Sons) or Visit our Parts section and complete the contact form.
How will I know if my vehicle is affected by a safety recall?
Renault will send a letter to the registered keeper of the vehicle, requesting that the repair is completed as quickly as is convenient. If you have any concerns please contact our service team on 0117 9723030 (City Motors) or 0117 9579700 (S J Cook & Sons) who will be happy to assist.
Where can I get a brochure for the Renault model(s) I'm interested in?
Brochures for every model are available to download directly or can be ordered to be delivered to your door from our New Car pages.
How do I arrange a test drive?
You can arrange a test drive by either visiting our New Car Page or by contacting a member of our Sales Team on 0117 9723030 (City Motors) or 0117 9579700 (S J Cook & Sons).
Where can I find vehicle prices on the website?
Model and option information can be found in our brochures which can be downloaded from our New Car pages.
Where can I get accessories for my Renault?
Renault accessories can be ordered from our Parts Department and can also be fitted by us for an additional cost if required. To view the full range please visit Renault Accessories
Where can I find a used Renault?
Simply visit our Used Vehicle Locator and search our used car stock by price or model to find your perfect used Renault.
Where can I find information on all your latest offers?
Under each model in our Offers pages. You can also complete a Offer Enquiry form or contact our sales team on 0117 9723030 (City Motors) or 0117 9579700 (S J Cook & Sons).
Where are you located?
Please visit our contact us section for a detailed map along with all our contact details and information on opening times.